This position supports all inbound calls, providing technical support, account management, and overall general questions.Īgents will be expected to be engaging, flexible, customer service-minded, and resourceful while giving each customer a memorable experience. We are looking for people with experience in customer service or similar experience in video games and consoles To work on-site _Ītento is one of the top 5 customer relationship management (CRM) and business process outsourcing providers (BPO) in the world and a leader in Latin America. It was up to us to try and figure out acceptable compensation and workarounds.Customer Service Representative - Gamestop Powered by Atento
Did the client ever do anything to fix these issues? Of course not. A lot of issues we have to fix are because of these glitches and bugs.
It doesn't help that at the call center I was working at, our client was a certain video-game store that made big news in 2020 due to the stock market. Anything short of perfect reflects poorly on you.Ĭalls are difficult and stressful. Now if you need help with a customer's issue, you need to rely on your colleagues. We used to have a program where agents would be designated as "mentors", and their job would be to assist other agents. Instead of hiring, management decided to just make do. That means people get overstressed and leave, causing a downwards spiral. And with less people working, that means more work for the people who do stay. Instead, what you actually get is the management placating the staff with a few luxuries to draw attention away from many flaws. We were told that it would be really cool and fun. When I began training for working at Atento, I felt excited to be there. This company also requires that you work all holidays including state and federal major holidays if you are scheduled to work. There is a lot of drama that is not properly taken care of or addressed because there is no HR Department. You just saw a weird person walking around thinking it was a new agent coming out of training and into production. In 2019, we were ranked by Great Place to Work as one of the top 25 best companies to work for worldwide.
Like the Operations Manager, they never formally introduced themselves. Atento provides services to +400 clients, mostly multinational corporations leading different sectors including telecommunications, banking, financial, among others. When they hire new people, they are not being introduced. They do not keep all agents up to speed on current happenings on the production floor or the company in general. There is no goal system or reward system for that matter. They offer no incentives on the production floor. If your call time exceeds 7 minutes, you’re considered doing your job poorly. Also, Atento does not care if you go above and beyond for the customer. Otherwise you will receive 1 point for each day missed. This position supports all inbound calls providing technical support, account management and overall general questions. The only way you can ever be excused from missing a day of work, is with a medical note. We are hiring for the coolest new company on the block GAMESTOP (powered by Atento). One of the supervisors is barley there, yet they don’t cut agents any slack. That’s a recipe for disaster within the production floor. This company just barely started here in Utah 4 months ago, they will hire anybody and everybody of all ages, some may say how great that is, others already know that’s not great.
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